Privacy Policy

Privacy Policy

Effective Date: 01 October 2025

Introduction

At Mokhonwana’s Travel Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our services, you agree to the terms of this policy.

Information We Collect We may collect the following types of information when you interact with us:

  • Personal Information: This includes your name, contact details, passport information, and other travel-related details required for booking purposes.
  • Payment Information: When making bookings, we may collect your credit card information or other payment details.
  • Communication Information: This includes your inquiries, feedback, or interactions with our customer service team.
  • Technical Information: We may collect data about your device, browser type, and browsing habits when you visit our website.

How We Use Your Information We use your information to:

  • Provide and manage travel bookings and related services.
  • Respond to your inquiries and offer customer support.
  • Improve our website, services, and customer experience.
  • Send you promotional materials, offers, or updates (with your consent).
  • Comply with legal obligations and resolve disputes.

Sharing Your Information We may share your information with trusted third parties such as:

  • Airlines, hotels, and tour operators to fulfill your travel bookings.
  • Payment processors to facilitate secure transactions.
  • Legal authorities if required by law or to protect our rights and users’ safety.

Data Security We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our website uses encryption protocols to ensure secure data transmission.

Your Rights You have the right to:

  • Access and review your personal information.
  • Request corrections to inaccurate data.
  • Withdraw consent for marketing communications at any time.
  • Request the deletion of your personal data (subject to legal obligations).

Cookies and Tracking Our website may use cookies to enhance your browsing experience. Cookies help us understand user behavior, improve website performance, and tailor our content to your interests. You can modify your cookie preferences in your browser settings.

Links to Third-Party Websites Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies when visiting those sites.

Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.

Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Mokhonwana’s Travel Agency
Petra Place
1018 Fredenharry Ave
Cnr of Hendrik Potgieter Ave
Strubens Valley
1735
Tel: 069 602 1636
Email: bookings@mokhonwana.co.za
Website: www.mokhonwana.co.za

Who we are

Suggested text: Our website address is: https://mokhonwana.co.za.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.